Warranty Policy
**Last Updated: 11/24/2024**
Thank you for shopping with Prime Sports Empire. We are committed to providing you with high-quality products and exceptional customer service. Our warranty policy is designed to give you peace of mind when purchasing from us. Please read the following terms and conditions carefully.
#### Manufacturing Warranty
All products purchased from Prime Sports Empire come with a manufacturer's warranty. The duration and specific terms of the manufacturer's warranty may vary by product. Generally, the warranty covers any defects in material or workmanship under normal use.
- **Warranty Period**: The warranty period starts from the date of delivery and varies based on the manufacturer's guidelines.
- **Coverage**: The warranty covers manufacturing defects only. It does not cover damage caused by misuse, accidents, modifications, or unauthorized repairs.
- **Claims Process**: To make a warranty claim, please contact our customer service team at hello@primesportsempire.co within the warranty period. Provide your order number, a description of the defect, and any supporting images or documents. We will guide you through the process and liaise with the manufacturer on your behalf.
#### Damaged Products & Refunds
We take great care in packaging and shipping your orders to ensure they arrive in perfect condition. However, if you receive a damaged product, we are here to assist you.
- **Eligibility**: Claims for damaged products must be made within 30 days of the delivery date.
- **Claims Process**: Contact our customer service team at hello@primesportsempire.co within 30 days of receiving the damaged product. Include your order number, a description of the damage, and any supporting images or documents.
- **Refunds**: Once your claim is approved, we will issue a refund minus the return shipping costs. Refunds will be processed to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to appear in your account.
- **Return Shipping**: Customers are responsible for the cost of return shipping for damaged products. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Exclusions
The following items are not covered under this warranty policy:
- Products damaged by misuse, abuse, or improper care.
- Products that have been altered or modified in any way.
- Items with minor cosmetic damage that does not affect the product's functionality.
If you have any questions about our warranty policy or need assistance with a claim, please
Email: hello@primesportsempire.co
Phone Number: +1 302-219-4190
Company Name : PRIME SPORTS EMPIRE LLC
Company Registration(EIN): 99-1097212
Store Name: Prime Sports Empire
Address:8 The Green, Suite A, Dover Delaware, United States
Postal Code / Zip Code: 19901
Business Hours: 9 am to 5 pm(Monday to Friday)
We are here to help and ensure your satisfaction with our products and services.
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By purchasing from Prime Sports Empire, you agree to this warranty policy. We reserve the right to make changes to this policy at any time. Any changes will be posted on this page with an updated effective date.
Thank you for choosing Prime Sports Empire!