At Prime Sports Empire, customer satisfaction is our top priority. We aim to provide a seamless shopping experience, and our return and refund policy ensures transparency and fairness. Below are the guidelines for returning items and requesting refunds.

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Eligibility for Returns

• You may request a return within 30 days of receiving your order.
• To be eligible for a return:
  • The item must be in its original condition, unused, and in the original packaging.
  • Items that are damaged due to misuse, wear, or improper handling will not be accepted.

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Return Process

1. Initiating a Return
   • To start the return process, contact us at hello@primesportsempire.co
      with your order number, the reason for the return, and any relevant photos if the item is defective or damaged.
2. Shipping the Return
   • Once your return request is approved, we will provide you with detailed return instructions.
   • Customers are responsible for the return shipping costs unless the item is defective or we made an error with your order.

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Refunds

• Refunds will be processed within 10 business days after we receive and inspect your returned item.
• Once approved, the refund will be credited to your original payment method.
• We do not charge any restocking fees for returns.

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Non-Returnable Items

• Certain items may not be eligible for return due to hygiene or safety reasons. If applicable, these restrictions will be clearly mentioned in the product description.

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Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 48 hours of delivery.
• Provide photos of the damaged item and packaging for a swift resolution.

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Exchange Policy

• At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired product.

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Additional Notes

• Please ensure you use a trackable shipping method when returning items, as we cannot guarantee receipt of the return without tracking.
• For any return or refund inquiries, contact us at 

  hello@primesportsempire.co or call +1 302-219-4190

   during business hours.

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Thank you for shopping at Prime Sports Empire. Your satisfaction is important to us, and we’re here to help with any questions or concerns.