Shipping policy
Shipping Policy
At Prime Sports Empire, we are committed to ensuring a seamless and transparent shopping experience. Below is our shipping policy, designed to provide clarity and align with industry standards.
Order Handling Time
- All orders are processed within 1-2 business days after they are placed (excluding weekends and public holidays).
- You will receive a confirmation email with tracking information as soon as your order is dispatched.
Order Transit Time
- Delivery typically takes 4-8 business days depending on the shipping address within the United States.
Order Deadline
- Orders placed before 12:00 AM (GMT-05:00) EST (New York) will begin processing the same business day.
- Orders placed after this time will be processed on the next business day.
Shipping Costs
- Free shipping is available on all orders.
- We currently ship exclusively within the United States.
Shipping Carrier
- We partner with reliable carriers to ensure your package is delivered safely and on time. The carrier used will be specified in your tracking details.
Shipping Restrictions
- We do not currently ship to PO boxes, APO/FPO addresses, or locations outside the United States.
Lost or Delayed Shipments
- In the rare event of a lost or delayed shipment, please contact us immediately at hello@primesportsempire.co or call us at +1 302-219-4190. We will work diligently to resolve the issue.
Damaged Items
- If your item arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damaged package and item so we can assist you with a replacement or refund.
Thank you for shopping at Prime Sports Empire! We look forward to serving you.